Event Support Desk
Retire the shared inbox and the bolted-on help desk. Every attendee, exhibitor, and member question becomes a tracked ticket, answered from one place, with AI drafts grounded in your knowledge base.
Hi, I'm driving in Tuesday morning for the summit. Is there parking at the venue and what does it cost?
Hi, is there parking at the venue on Tuesday and what does it cost?
On the event floor
Capabilities
Everything your event support desk workflow needs
Purpose-built tools, status signals, and collaboration patterns that keep the work moving without adding another disconnected system.
Shared Inbox
Every support email lands in one place. Assign tickets, reply, add private notes, and see who is already looking so two people never answer the same request.
Tickets From Email
Attendees, exhibitors, and members email your event's support address. ema threads the conversation, tracks status, and gives every request a number.
AI Drafts, Grounded in Your Knowledge Base
ema drafts replies in your event's voice and cites the right knowledge base article. It won't make things up — you review and send. Draft from the inbox or straight from Outlook.
Self-Service Portal
Requesters without an account get a secure link to view their ticket, reply, and track progress. No password, no account required.
Response Targets and Automation
Set response and resolution targets with business hours. Route by team, auto-assign, and run macros so nothing sits past its deadline.
Reporting and CSAT
Track first-response and resolution times, backlog, and target attainment. Send a satisfaction survey when a ticket is solved.
Workflow
From setup to launch
Each step is designed to make ownership, status, and the next action obvious to the whole event team.
Connect your support address
Point support@ at your event in ema. Incoming email opens or updates a ticket, and every reply threads to the right conversation automatically.
Triage and reply from the inbox
ema suggests a status and priority and drafts a reply grounded in your knowledge base. Approve it, tweak it, or write your own — nothing sends on its own.
Resolve and measure
Watch response targets, resolve tickets, and send a CSAT survey on close. Reporting shows response times, backlog, and satisfaction over time.
Connected features
Part of the full event operations system
These adjacent tools share the same event data, so teams can move between workflows without rebuilding context.
Get started
See how ema fits your next event
One platform for your entire event team, with packages that start from $499/month and scale around your event operations.